Script-in-Hand
Dec 12 at 1pm & 4pm




SCRIPT IN HAND
| Collected Stories

FAMILY FESTIVITIES
| A Very Electric Christmas
| Biscuit
| Twinkle Tames a Dragon
| The Cat in the Hat
| Pete the Cat

BOX OFFICE
| See Special Thanksgiving Week Hours
(p) 203.227.4177 | 888.927.7529
(f) 203.454.3238
(e) boxoffice



Work With Us
 

Johanna Day, Katie Broad, and Reg Rogers in Oblivion. Photo by Carol Rosegg. 

Employees of the Playhouse are part of a dedicated, hard-working team that helps fulfill the mission of the Playhouse.

| Database Analyst

Westport Country Playhouse is searching for a Database Analyst (DA) to manage and support the use and analysis of patron and ticketing data contained in the Tessitura and QuickBooks databases and integrate data with other internal and external systems to aid staff in providing outstanding customer service and to increase revenue.  This position reports directly to the General Manager and works closely with the systems, box office, marketing, development, and finance departments.

This position requires a flexible schedule and the DA must be available on nights and weekends in order to maintain the ticketing system.  Some of the maintenance work can be done remotely.

Responsibilities include, but are not limited to:

  • Serving as main point of contact with Tessitura and T-Stats
  • Accessing and analyzing WCP data, including incorporation of external data sources
  • Providing data analytics to various WCP departments
  • Overseeing database infrastructure to translate business needs into application functionality
  • Providing decision support for management on marketing and development strategies, reporting design, and workflow efficiency 
  • Providing leadership and coordination in expansion of Tessitura utilization by organizing meetings with users and management, preparing design proposals, and soliciting and providing feedback
  • Preparing and delivering in-house training to Tessitura users
  • Managing departmental projects such as season set up and configuration, campaign/appeals planning, advanced data extractions, and financial reconciliations/audit
  • Providing day to day technical support, administration and troubleshooting
  • Creating SQL stored procedures, tables and views for use in reporting and automated processes, in addition to job automation and scheduling
  • Establishing and monitoring style guides and standardization for data entry
  • Creating custom reports and maintaining reports and dashboards
  • Facilitating generation of lists and ad hoc queries
  • Conducting routine testing and analysis of the database
  • Supporting third party applications that interface or work in conjunction with Tessitura including Web API, T-stats, Word Fly, and QuickBooks.
  • Developing and documenting processes and procedures to educate staff and inform IT support
  • Working with the necessary departments to schedule system upgrades (T-Stats, Tessitura, QuickBooks, etc.)
  • Additional duties as assigned

Ideal candidates will possess either a college degree with a focus in information technology or comparable professional experience. As this position will interact with staff members who may not be as proficient with computer systems, excellent communication and documentation skills are required.  Familiarity with Tessitura, SQL, and InfoMaker is a plus.

 

Send résumé and cover letter to resume@westportplayhouse.org. No phone calls, please. Westport Country Playhouse is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, age, or veteran status.



| Box Office and Concessions Associate
Westport Country Playhouse seeks a part-time Box Office and Concessions Associate.

Box Office duties include: assisting in the day-to-day functions of our Box Office including answering phones, selling subscriptions and tickets to Playhouse productions and events through our ticketing software; assisting with ticket and promotional mailings, and other duties as assigned. 

Concessions duties include selling food/beverages before shows and during intermission, keeping an accurate inventory and records of daily sales. Concessions staff must maintain high sanitation/hygiene practices and adhere to the concessions dress code. At the end of each shift, concessions staff will reconcile sales and inventory and report sales to the House Manager. Concessions staff will consistently exhibit a high degree of customer service skills and a positive attitude with staff and patrons at all times.  Applicants must be 18 or older, as alcohol is sold in our concessions stands.

A commitment to the Playhouse’s high expectations for knowledgeable, respectful, and conscientious customer service is a must. The Associate must be able to listen, follow Playhouse policies and guidelines, and work as part of the Marketing team.

Experience Needed:

This position requires a strong background in customer service, exceptional interpersonal skills, strong verbal communication skills, self-motivation, and flexibility to work in a quick-paced and dynamic environment; experience with Tessitura ticketing software and a general knowledge of/interest in live theater is a plus. 

Qualified candidates must be available to work nights and weekends (15-25 hours a week) and will possess a positive attitude, strong work ethic and a sense of humor. 

Send résumé and cover letter to resume@westportplayhouse.org. No phone calls, please. Westport Country Playhouse is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, age, or veteran status.


 


Westport Country Playhouse is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, age, or veteran status.